Do you think it is too much to expect good service? I am a fair person but enough is enough. Ikea Japan SUCKS and I will never go there again. I was told they would call me to confirm that the stuff I returned had been returned and I could go and get my refund. But more than a week has passed and no one from their incompetent support desk has called me. This is no surprise cause the last few times they said they would call they did not. So I called the number listed on their website at 6:30pm and an automatic messages comes on saying that the phone lines are busy and I will have to call back tomorrow morning. Well, this is totally unacceptable considering that the store is open until 8:00pm. Concerning this issue, I must have called and talked to about 8 different people in total and not one of them had a clue what was going on and I had to explain the same thing over and over and over again. I don’t blame these poor individuals who must be getting screamed at by everyone, they are the victims of a system that doesn’t consider the best interests of the consumer. I don’t have a problem with Ikea products and I like the store, I just think their service is completely crap and don’t want to waste anymore of my time dealing with them. If you do want to shop there my advice is to bring a big truck and haul everything yourself. Don’t have them deliver anything to your house otherwise you will be wasting hours on the phone trying to track down your stuff.
“no more ikea for you!”
I don’t think it’s too much to expect good service but I’ve found that service in Japan is generally overrated. You can get wonderful service from some places and horrific from others. I’ve been in shops where the staff ignore you completely and in restaurants where waiters and waitresses are indifferent to customer satisfaction.
My experiences aren’t uncommon according to some of my Japanese friends. In fact, at different restaurants, a friend and I were each served chicken that was raw in the center and received a rude response when (politely) asking that it be fully cooked. Given that there is serious risk of salmonella poisoning, the reluctance on the part of these restaurants to cook the food properly was shocking.
I no longer expect good service and am just pleasantly surprised when I get it.
Your Ikea experience is much like mine, albeit my store was in Emeryville, CA, USA.
Bought two armoires. Broken door on delivery. After two months and leaving +10 customer support vmails (getting only 2 callbacks), I still had to drive the door back to the store (1.5 hr trip) and manually exchange it. By the grace of God, it was in stock.
I totally agree with you - get a truck and haul your goods yourself. And hope you don’t have to call for support. But yeah, the style and price keep me coming back.
Congrats on the house! Looks nice.
And similar to my IKEA-experience as well, though mine was in Oslo, Norway.
The wrong sofa in July and a three-legged bed in September. Why do I never learn…
Living expenses are already too high in Japan.
Think how much IKEA products will cost along with tariffs in Japan.
Generally, living in Japan is not good at all.