Something about people working at the Apple Store bugs me. Today I came here to ask a question. I asked 5 different people and they all gave me different answers. It was a simple yes or no question about ordering someting online and it was obvious that none of them knew but they went ahead and gave me random answers. It would have taken them all but 5 minutes to call the information centre to confirm but they choose to just give me a glib response. I asked one guy if he was sure of what he said, and he said “Yes, I’m sure” and then when I told him that other two guys said something different he said “Oh well, this is just my personal opinion” How can you have a personal opinion about sales procedure? Either you know or you don’t. What an idiot. To be fair there are a few guys here that know their stuff and one girl in the past that went out of her way to provide good service, but I think the majority of people working here just think they are “cool” and don’t have a clue about what they are selling or what good service is. I prefer the computer geeks at Bic or Yodobashi.
By the way, I’m writing this at the Apple Store in Ginza.
I recognise the frustration. In the Netherlands it’s the same in most shops, where some would be cool-guys keep trying to sell you stuff they don’t know anything about.
The worst thing is that they talk a lot of people into buying stuff that’s not what they were searching for…
If nothing else, the Apple Store is everyone’s favourite internet café ;-)
A staff member did do one nice thing for my g/f and I when we were there, telling us where we could buy the fancy Porter man-purses they all have…